Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order
Hey babe! Thank you for visiting our website and shopping with Vanity Strands Hair Collection (Wigsbyjai). The following information are the terms and conditions that comprise our entire Shipping, Refund, Processing, and Fulfillment Policy. By completing your order, you have implicitly agreed to follow the Shipping, Refund, Processing, and Fulfillment policy.
Â
1) Order Processing
2) Estimated Shipping Duration
3) Business Days and U.S HolidaysÂ
4) Calculating Your Shipping Window
5) Order Status, Updates and Tracking
6) Shipping Methods
7) Shipment DeliveryÂ
8) Shipment Delays
9) Lost/Stolen Packages
Â
 Â
Order processing is the initial stage of the fulfillment process, including tasks such as payment and customer verification which are required for efficient order management/fulfillmentÂ
Duration: 1-3 Business Days
Â
Fulfillment durations are the timeframe in which we finalize, process, package and physically ship your order. Its crucial to consider that the estimated fulfillment length does not correspond to the actual delivery date. Please be mindful of the shipping method chosen at checkout and its transit time as for it is separate from the estimated fulfillment duration.
The estimated shipping windows for each order type are listed below, along with when you may expect to receive your order's confirmation email. Each product's order type can be found directly in the products description
Â
Estimated shipping duration: 3-5 business days
Â
Estimated shipping duration: 7-15 business days
Â
Estimated shipping duration: 14-30 business days
Â
Please note that business operations, order processing/fulfillment and customer service are conducted only on business days. That means any estimated shipping/processing timeframes, durations provided on our website should be understood in terms of business days. It's important to take this into consideration when calculating the estimated arrival of your order.Â
Business days are TUESDAY-FRIDAY! We are out of office SATURDAY-MONDAY meaning that those days are not included in the processing timeframe whatsoever.Â
Listed below are U.S. Observed Holidays that aren't considered business days for our shipping operations.Â
Â
To calculate your shipping window manually, first determine the fulfillment duration stated for your order type (listed above). Starting from the next business day after your order was placed, count business days (T-F) until you reach the specified range that corresponds with your shipping window (excluding weekends and holidays. You should be able to accurately determine the timeframe in which your order should be scheduled for dispatch.
Â
The "Order Confirmation" and "Shipping Confirmation" emails serve as the primary means of communicating information on the status of your order. Although we do not provide individual order updates during the fulfillment process, refer to the Shipping and Fulfillment section above to determine your shipping window and current stage of the fulfillment process.
Â
Order Confirmation email: After placing your order, you will receive an automated Order Confirmation email at the email address provided during checkout. This email will be delivered instantly after you've submitted your purchase. It will include very important information such as your personalized order number and any other relevant information about your order. Â
Â
Shipping Confirmation Email: Shipping confirmation emails will be provided to you as soon as your order has officially been shipped within the predicted fulfillment window. This email will include tracking information that will allow you to track the status of your shipment while it is in transit. Please keep in mind that the tracking information may take up to 72 business hours to become active on the shipping carrier's website.
Â
Tracking your order: To effortlessly monitor your shipment, simply click on the direct link provided in your shipping confirmation email, or enter the entire tracking number (which is included in the email) on the shipping carrier's website. The link will redirect to you to UPS's official website where you can retrieve real time updates on the movements and whereabouts of your shipment.
Â
Â
Please note that the shipping method and transit time you select during checkout are not included in the expected fulfillment timeframe.
Â
UPS Ground: The primary way by which we dispatch all orders, which often result in deliveries within 2-5 business days, depending on the destination and other external factors. Please keep in mind that these expected delivery times may be affected during hectic postal office periods, such as Christmas season.
Â
UPS Next Day Air (Express): An alternate shipping option is available for an additional fee. However, it is crucial to consider that this upgrade has no affect on processing timeframes or shipment windows. Instead, it only influences the speed of delivery after your order is dispatched within the shipping windows mentioned above.Â
Local pickup: A convenient delivery service accessible only to local customers. Instead of having your order shipped, you can pick it up yourself at an approved pick-up location. This is extremely beneficial for our customers who prefer to collect their product in person whille saving on shipping costs.Â
Â
The arrival date of your package is solely controlled by the activities of the shipping carrier (UPS). In general, parcel arrival time following order shipment is predicted to be between 2-5 business days. UPS will provide you with an anticipated delivery date in your tracking link, which is included with your shipping confirmation email. UPS bears all responsibility for the fast and secure delivery of your package once it is no longer in our possession. While we endeavor to provide all customers with realistic shipping window estimates, we cannot guarantee exact delivery dates due to the fact that they are dependent on the carrier's processes and unexpected circumstances that may arise. There are many factors such as weather, high volumes, and unforeseen occurrences within the carrier's system all have the potential to impact the actual delivery date.
We would like to highlight that at this point we have no influence over the speed or location of your parcel. We highly recommend using the tracking information provided to check the status of your delivery and receive real time updates from UPS. If you have any questions or concerns regarding you delivery process, we strongly advise you to contact the shipping carrier directly to resolve any issues. They have the most accurate and up to date information regarding your delivery details.
Â
We recognize how important it is to receive your shipments on time, and we strive to provide efficient shipping services. However, it is very crucial to recognize that various events, both in and out of our control may occasionally cause shipping delays. In the event of a delay, we will make every attempt to communicate with you throughout the entire process. Please review the following information regarding probable delays:
Â
While we make every effort to avoid any delivery delays, we appreciate your understanding and tolerance if such instances arise. Rest assured, we will carefully monitor the status of your shipment and provide with updates to the best of our capabilities. If you have any questions or concerns about the status of your delayed shipment please feel free to contact our customer service representative for assistance.
Â
While we strive to provide dependable and safe shipping serviced through UPS, it is vital to acknowledge that unexpected events might occasionally result in lost or stolen shipments. Please be aware of the following information regarding what steps are necessary in the event of lost of stolen packages:
We realize the frustration and inconvenience caused by lost or stolen packages and we assure you will be assisted throughout the entire ordeal. Kindly remember that UPS is responsible for investigating and resolving situations as such. They have the skills to resolve these situations effectively.
Â
Thank you for taking the time to review our Shipping, tracking and fulfillment Policy. We appreciate your time and effort towards becoming aquinted with our rules and regulations. We appreciate your support and look forward to providing you with your hair needs!
Thanks for subscribing!
This email has been registered!
Exchanges and returns are not accepted. All units are non-refundable unless there is a mistake on our behalf. You have up to 2 days (48 HOURS) to cancel your order before our no refund policy is in FULL EFFECT! NO EXCEPTIONS!! ALL SALES ARE FINAL.
WIGSBYJAI / Vanity Strands Collection is not responsible for any improperly fitted wigs. Before purchasing a unit, please be sure to properly measure your head.
SHIPPING / ORDER FULFILLMENTPlease allow 14-30 business days on all preordered units. If units are ready to ship they will be dispatched within 5 business days. Please remember that processing time and shipping time are not the same thing. Processing time is the time it takes for WBJ to prepare your order. Shipping time is the time it takes for your order to be delivered to you once we ship it. Shipping time or speed varies based on shipping selected at checkout. However, keep in mind that processing tend to fluctuate based on the season.
The turnaround time for all wig construction (BYOB) services are 3-5 days. For custom unit orders, please allow 14-30 business days.
Orders are shipped via UPS. Once your order is shipped, you will receive tracking details via your email. Please allow up to 48-72 business hours for tracking to fully update. Please keep in mind that once your order is shipped we are no longer responsible for any missing or damaged shipments.
Register an account with us to save and track your orders all in one place.
DIGITAL PURCHASESTake 20% off your first order
Enter the code below at checkout to get 20% off your first order